As an independent retailer, we pride ourselves on providing our customers with access to as many of the most popular wargames as possible. Naturally, with such a diverse industry, we cannot keep everything in stock at all times, but we do our very best to get them in stock and out to you within 7 days!
If your order has not arrived within the time noted above, please use the CONTACT US section to inform us of your problem and we will respond within 24 hours.
Please note that we aim to keep the site up to date as best we can, but suppliers often discontinue products without notice. Therefore some items listed on this site might not be available, please check the manufacturer’s website for more information.
If you are looking for an item not listed on the website, please feel free to drop us an email at email@example.com, we can almost certainly order in items especially and would be happy to add that product to our main stock should demand prove high enough!
We offer an additional discount during our pre order period, which is usually either 48 hours or 1 week from the announcement. Orders placed that include pre-orders will be shipped before official release but only if the entire order is in stock and ready to ship. This means if you order pre order and non-pre ordered items, we won’t be able to split the order. If you have any queries about your delivery, please don’t hesitate to contact us and we will gladly discuss your options.
Pre orders are usually given a release date by the manfacturer. Where this is the case, we will dispatch your order so thats its minimum delivery estimate is the release date- for example, if an order is placed for 1st class delivery, we will dispatch it the day before its release date. We cannot ship these products earlier, sorry!
We appreciate that from time to time, orders have to be cancelled. In these circumstances, please contact the store directly where we will be able to process your request. Please note that in line with distance selling regulations, all refunds can take up to 14 days to process but typically reach you within 48 hours, and can be longer reaching you depending on card provider from that point
We like to keep our options flexible here at Asgard Wargames, so we offer as much choice as possible when it comes to postage. You can choose from the following options:
2nd Class: Dispatched by Royal Mail, this service takes 3 – 10 working days to deliver from dispatch, and is charged at £3.10
1st Class: Dispatched by Royal Mail, this service takes up to 1-5 working days to deliver from dispatch, and is charged at £5.50
Courier: This service is for the Gamer in a hurry and is a tracked and signed for option that will be with you within 48 hours of dispatch and is charged at £8.50
Courier: In certain circumstances, we may upgrade free delivery options to a courier service. This will usually occur when an item weighs over 2kg. Where this is the case, full tracking and a signature will be required to take delivery and is charged at and additonal £5
In Store: Delivery to our and collection from our Middlesbrough store is completely free!
Free Delivery: Orders over £75 are eligible for free shipping!
Terms and Conditions
Check our full terms and conditions here